Lead intake, in a PMS you own
THE SHORT ANSWER
Lead intake brings booking inquiries from phone calls, web forms and email into one place in your PMS, so your team can follow up fast and turn more inquiries into stays. Occupancy Labs builds it around how your sales and front-desk teams work.
What's included
- Inquiries from calls, web forms and email in one inbox
- Assignment to staff
- Follow-up status and reminders
- Conversion to reservations
- Source tracking
Why build it into your own PMS
Inquiries spread across voicemail, inboxes and sticky notes go cold. One shared inbox with follow-up status means fewer missed bookings.
Because every build is custom, we shape it around your policies and team. Choose the modules you need in the PMS configurator.
Frequently asked questions
Can a lead become a reservation in one step?
Yes. A lead converts to a reservation with its details carried over.
Can we see where leads come from?
Yes. Each lead keeps its source, so you can see which channels bring bookings.